Do you have a passion for delivering exceptional customer service? Are you a solution and commercially focused technical support professional who enjoys taking ownership of challenges, developing your skills and operating in a fast-paced technology environment?
Aridhia’s cloud-based business model is delivered through our innovative data analysis platform, the Digital Research Environment. Our services enable healthcare and research organisations to accelerate their analytic projects to develop new, data-driven approaches to healthcare and improving patient outcomes.
We are seeking a Customer Support Team Lead to work within our Service Desk Team. This will be a hands on role and will include oversight and ownership of all activities and processes required to manage the service delivery into our growing base of global clients.
The ideal candidate will have a passion for customer service and for providing hands on support for clients. They will help develop a high-performance team who work towards a common goal of delighting clients, pushing technology and supporting company goals as we continue to experience rapid growth.
To apply please send your CV and covering letter stating your current and expected salary and benefit expectations to email@example.com marked for the attention of Lisa Thomson, Head of HR.
The successful candidate will lead our customer service/support team and all service delivery to our growing base of global clients.
This will involve: