Privacy Policy

At Aridhia, we’re committed to protecting and respecting your privacy

This Policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.

Who are we?

Aridhia Informatics Ltd is dedicated to helping biomedical, precision medicine and healthcare researchers undertake complex research and analytics via our trusted, secure, self-service, cloud-enabled digital environment. We are a private limited company (SC324508) having our registered office at Level 3, Teaching and Learning Centre, Queen Elizabeth University Hospital, 1345 Govan Road, Glasgow, G51 4TF.

How do we collect information from you?

We obtain information about you when you use our website, for example, when you contact us about our products and services, you register to receive our newsletter, or you collaborate with us on a case study which is then published on our website.

What type of information is collected from you?

The personal information we collect might include your name, address, phone number, email address, IP address, and your browser type and language, access time, and referring website addresses. We may also collect information about the pages you view within our site and other actions you take while visiting us.

How is your information used?

We may use your personal information to:

  • Answer your request for a product or service, a call back, or specific marketing materials.
  • Carry out our obligations arising from any contracts entered by you and us.
  • Seek your views or comments on our services or ask you to help us with our market research.
  • Register you for a service or provide you with a subscription.
  • Notify you of changes to our services.
  • Provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
  • Fulfil your request to “Email This Page” to a friend or colleague. We will use their name and e-mail address, to send them a one-time e-mail sharing the page you indicated but will not use the information for any other purposes.
  • Ensure that content from our site is presented in the most effective manner for you and for your computer.
  • Do business with us if you are a supplier or a business partner.

We review our retention periods for personal information on a regular basis and only hold your personal information on our systems, so that we can provide you with a service or to help us comply with our legal obligations, resolve disputes, and enforce our agreements. If you do not wish us to hold your information, contact us at info@aridhia.com.

Who has access to your information?

We will not sell or rent your information to third parties nor will we share your information with third parties for marketing purposes.

Third Party Service Providers working on our behalf
We may pass your information to our third-party service providers, business partners, financial institutions or postal companies, so they can complete tasks or provide the service you have requested. However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. We will not release your information to third parties beyond Aridhia for them to use for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law.

Third Party Product Providers we work in association with
Some of our offerings may be co-branded, that is sponsored by both Aridhia and third parties. If you sign up for these offerings, be aware that your information may also be collected by and shared with those third parties. We encourage you to familiarise yourself with their privacy policies to gain an understanding of the way they will handle information about you.

Your choices

You have a choice about whether you wish to receive information from us. We will not contact you for marketing purposes by email, phone, text message or post unless you have given your prior consent.

You may at any time choose not to receive email notifications and/or marketing materials from us by following the unsubscribe instructions included in each e-mail or newsletter you may receive, or by indicating so when we call you, or by contacting us directly.

How can you update or change your information?

The accuracy of your information is important to us. If your email address, or any of the other information we hold changes, is inaccurate or out of date, please write to or email us as soon as possible at the address at the end of this notice.

You have the right to ask for a copy of the personal information Aridhia holds about you.

If you’re not happy about how we have handled your personal information, you can contact us to have the matter investigated at info@aridhia.com.

If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law, you can complain to the Information Commissioner’s Office https://ico.org.uk.

Security precautions in place to protect the loss, misuse or alteration of your information

When you give us personal information, we take steps to ensure that it’s treated securely. Personal data such as your email address etc. are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we use all reasonable endeavours to ensure its security on our systems. Where we have given (or where you have chosen) a password which enables you to access certain parts of our website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

User tracking

Aridhia makes no attempt to identify individual users. You should be aware however, that access to web pages will generally create log file entries in the systems of your Internet Service Provider (ISP) or network services provider. These entities may identify the client computer equipment used to access a page. Such monitoring would be done by the provider of network services and is out with the responsibility or control of Aridhia.

Use of ‘cookies’
Like many other websites, Aridhia’s website uses cookies. ‘Cookies’ are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. This helps us to improve our website and deliver a more personalised service to you.

What type of cookies do we use?
Our website uses the following cookies:

Session Cookie: is transient and exists in temporary memory while you are navigating our website. This Cookie is normally destroyed when you close the browser.

A persistent cookie: which is used to improve the content and structure of our site and usually remains on the hard drive after the browser has been closed.

We also use Google Analytics, a popular web analytics service provided by Google, Inc. to collect standard internet log information (including your IP address) and details of your use of our website. We do this to find out things such as the number of visitors to the various parts of the site and analyse how you use this site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.

Opting Out of Google Analytics
To opt out of being tracked by Google Analytics across all websites visit tools.google.com/dlpage/gaoptout

How to Manage Cookies
Most browsers allow you to turn off cookies. To do this, look at the ‘help’ menu on your browser or visit http://www.allaboutcookies.org to find out how to configure these settings on several major browsers. Switching off cookies may restrict your use of our website and/or delay or affect the way in which it operates.

What Cookies does Aridhia’s website use?
This list shows all cookies used by the Aridhia website, and what each is used for.

Name Description Expiration
__utmb Google Analytics cookie. This stores the domain name (hash code) of site, pages viewed this session, current time. 30 minutes
__utmc Google Analytics cookie. This stores the domain name (hash code) of site. At end of session
__utma Google Analytics cookie. This stores the domain name (hash code) of site, a unique visitor id (randomly generated number), time of first visit, time of previous visit, current time, number of sessions since first visit. 2 years
__utmz Google Analytics cookie. This stores the domain name (hash code) of site, time when cookie last set, total number of visitor sessions, number of different channels or sources through which this site was reached, source of the last cookie update, search hit tag identifier (or just ‘organic’ if reached via normal search hit), search medium, keyword phrase used to find site. 6 months
PREF Saves the user’s Google identifier, time of first receiving this cookie, last time when preferences were set, checksum for data integrity. This third-party cookie is placed by Google to track a user’s preferences from one Google site to another. 2 years

Log files

Log files are maintained and analysed of all requests for files on Aridhia web servers. Aggregated analyses of these log files are used to monitor website usage. These analyses are used to allow us to monitor and evaluate the effectiveness of our website. Log files do not contain any personal information. All log file information collected by Aridhia is kept secure and is not provided to anyone.

Links to other websites

Our website may contain links to other websites run by other organisations. To allow you to interact with other websites on which you may have accounts (such as Facebook and other social media sites) or join communities on such sites, we may provide links or embed third-party applications that allow you to login, post content or join communities from our websites.

This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

In addition, if you linked to our website from a third-party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third-party site and recommend that you check the policy of that third-party site

Transferring your information outside of Europe

As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Union (“EU”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.

If you use our services while you are outside the EU, your information may be transferred outside the EU to provide you with those services.

Review of this Policy

We keep this Policy under regular review. This Policy was last updated in April 2018.

Contact Us

Please, send any questions regarding this Policy or our privacy practices by email to info@aridhia.com or write to us at Aridhia Informatics Ltd, Level 3, Teaching and Learning Centre, Queen Elizabeth University Hospital, 1345 Govan Road, Glasgow, G51 4TF. Alternatively, you can phone +44 131 560 1470.